Shipping & Return Policy
We offer worldwide shipping! Most items in the USA ship at a flat rate of $4.95 per item (unless noted otherwise). Canada and International will be a few dollars more. Sorry we don't deliver to APO / FPO.
Domestic delivery to the USA is typically through DHL E-Commerce > USPS. International delivery is typically with DHL Global. Shipping and tracking information will be provided with every order.
Please use this link for tracking: https://webtrack.dhlglobalmail.com/
Please note that our mugs are printed and made to order. As a result, there will be a processing time to make your items. We have typically averaged about 3-7 business days, depending on the time of the season.
We can not guarantee shipping times as it is out of our control once it's in the hands of the carrier. However, based on past performance, we have been averaging the following shipping times (may be longer during holidays):
- USA: 3-7 business days
- CANADA: 12-15 business days
- INTERNATIONAL: 15-21 business days
Other product shipping times may vary. Product pages will reference the appropriate shipping times.
Here at Muggables we stand behind the quality of our products. If for any reason you are unhappy with the product due to quality issues, please contact us at firstname.lastname@example.org with your order # and a photo and we will make it right.